10. Operations & Deployment

1. Deployment planning — Define phases and milestones. Identify resource requirements. Develop timeline with buffer.
2. Team structure — Form dedicated deployment teams. Include: PM, Technical Lead, Community Liaison, QA. Cross-train.
3. Standardized processes — Develop standardized procedures. Create checklists. Implement quality control checkpoints.
4. Supply chain preparedness — Secure supplier relationships. Maintain buffer inventory. Develop alternative sourcing.
5. Quality assurance — Define quality standards. Implement inspection checkpoints. Conduct post-deployment reviews.

Templates: Deployment Plan (OPS-T1), Deployment Checklist (OPS-T2), QA Checklist (OPS-T3), Post-Deployment Review (OPS-T4)

1. Modular design — Design services in modular components. Enable rapid reconfiguration. Standardize interfaces.
2. Process documentation — Document all processes. Create training materials. Develop knowledge management system.
3. Technology infrastructure — Invest in scalable systems. Implement automation. Plan for capacity scaling.
4. Talent pipeline — Develop recruitment pipeline. Create training programs. Build bench of trained personnel.
5. Quality at scale — Implement quality systems that scale. Use technology for monitoring. Maintain standards.

Templates: Modular Service Design (OPS-T5), Training Program (OPS-T6), Technology Infrastructure Plan (OPS-T7)

1. Quality standards — Define benchmarks. Develop measurement criteria. Establish acceptable levels.
2. Inspection protocols — Define inspection points. Implement at defined frequency. Document results.
3. Corrective action — Define procedures. Assign responsibility. Track to completion. Verify effectiveness.
4. Feedback integration — Collect stakeholder feedback. Analyze for trends. Integrate into improvements.
5. Continuous improvement — Conduct regular process reviews. Identify opportunities. Implement and measure.

Templates: Quality Standards (OPS-T8), Inspection Report (OPS-T9), Corrective Action Form (OPS-T10), Improvement Log (OPS-T11)

Quality defined as conformance to requirements. TQM principles: customer-driven measurement, delight over satisfaction, top management commitment, employee empowerment, teamwork emphasis.

1. Diagnosis I — Identify high-potential improvement areas; measure quality with control systems
2. Diagnosis II — Apply "total" concept: start with resources/processes, move to management/customer
3. Diagnosis III — Marshall capabilities to delight customers; study latent needs & jobs-to-be-done
4. Implementation — Secure top management commitment; define programs, responsibilities, communication flows
5. Support & Review — Financial/non-financial support; quality measurement systems for continuous assessment